Terms & Conditions

1. We appreciate your custom and aspire to provide a friendly, safe and memorable experience.
2. The name of the business that will appear on your bank/credit card statement will be Rainbow Springs, which proudly hosts the National Kiwi Hatchery. Your account will be charged in New Zealand Dollars.
3. The operator, National Kiwi Hatchery, (the “Operator”) reserves the absolute right to cancel any service as a result of weather conditions, insufficient reservations, covid restrictions or any other unforeseen event or circumstances, and will not be liable for any loss or expense incurred as a result of or in connection with such closure or variation.
4. Visitors may cancel up to 24 hours before the experience departure time and receive a full refund. If you cancel within 24 hours of the experience departure time visitors are not entitled to a refund.
5. Visitors enter the National Kiwi Hatchery at their own risk and choose to do so under these conditions. No liability for loss, injury, damage, harm or suffering by any Visitor or any other person will be accepted.
6. We advise that risk may be presented from open waterways, weather conditions, trees, wildlife, interactive displays, walking surfaces and other non-specified elements of the National Kiwi Hatchery and Agrodome environs. Care must be exercised by all visitors.
7. All National Kiwi Hatchery entry tickets are personal to the purchaser, are non-transferable and non-refundable. The Operator does not accept responsibility for lost entry tickets.
8. Children 14 years of age and under must be accompanied at all times by a responsible guardian or caregiver aged 16 years or over. The experience is only suitable for children 5 years and above. We are unable to host children under 5.
9. The Operator has a smoke-free policy and smoking is not permitted in the National Kiwi Hatchery or any part of the Agrodome  environs.
10. Pets are not permitted in the National Kiwi Hatchery or any part of the Agrodome environs.
11. You must not bring any alcohol or drugs (other than prescribed medications or other medicinal pharmaceuticals) to the Agrodome. You may only smoke in the designated smoking areas.
12. Car parking is provided and designated for coaches, campervans, and private vehicles. Visitors must comply with the car parking signs and all instructions provided in the car parking area. Failure to comply may result in your vehicle being towed at your risk and expense. The Operator accepts no liability for any claim by you or any other person, whether for loss or damage to or from your vehicle or any other vehicle, whether resulting from using the car park or from your own negligence or otherwise.
13. The Operator retains the right to deny access and/or remove visitors who are deemed to be a nuisance, acting recklessly or failing to observe directions from Agrodome  signage or staff. In such circumstances no refunds will be given.
14. No commercial or charitable activity may be undertaken without express permission from the Operator.
15. In the event that liability of any kind is attributed to the Operator or any of its officers or employees, such liability is limited to the amount of any ticket or admission price paid by the person to whom Agrodome is liable.
16. You agree that the laws of New Zealand apply exclusively to these terms and conditions and that the Courts of New Zealand have exclusive jurisdiction over them. You agree not to commence any Court action in any other jurisdiction in relation to these terms and conditions and to indemnify the Operator against any costs incurred in respect of your breaching this clause and these terms and conditions
17. Any decision regarding an exception to the stated policy will be made entirely at the discretion of the Operator.